Dozens of Capitec clients report money stolen from their accounts

What would you do if you woke up to a notification that your Bank Account has been cleaned out – all your money has been withdrawn in the early hours of the morning?

This is what dozens of Capitec Bank users saw when they woke up this morning.

Social media has been flooded by complaints from frustrated Capitec Bank users with screenshots of their money being withdrawn or swiped in the early hours of this morning.

Some of these transactions are happening at Shoprite/Checkers stores, which gets users confused as to which Shoprite stores operate at 2 AM.

#capitec I don’t remember waking up at 2:49am and doing a cash back at Shoprite …. kanti shoprite ayivuli ay 8am … I want my money back pic.twitter.com/ACtneeaGUz

— 🎀Strawberry Cheesecake 🎀 (@Radebe_merci) September 11, 2020

#Capitec please explain this @CheckersSA yall open by 02:30 now TF is going on. pic.twitter.com/5GCXyoS7Kx

— BLACK SHEPHERD (@BlackSimmi) September 11, 2020

Vukani Capitec is taking our money. #capitec pic.twitter.com/QJ1dbqzzTP

— nerdzilla (@2livundla) September 11, 2020

A lot of user have now updated their Limits to R0, in order to try avoid losing money from their accounts.

I just had to because according @CapitecBankSA I keep buying meat 🙄🙄🙄🙄🙄 #capitec pic.twitter.com/hI7uDpCqqR

— Hayi Suxoka!! (@aphelelejody) September 11, 2020

Capitec Bank posted a statement on their Twitter page: “We are aware of a technical issue between us & another bank that has caused Capitec clients who transacted on this bank’s card machines to be double deducted. Our IT team is working to rectify the issue. The transactions will be reversed within the next 24 hours.” The Tweet further says: “We will SMS the affected clients directly. We apologize for any inconvenience caused.“

We are aware of a technical issue between us & another bank that has caused Capitec clients who transacted on this bank’s card machines to be double deducted. Our IT team is working to rectify the issue. The transactions will be reversed within the next 24 hours.

— Capitec (@CapitecBankSA) September 11, 2020